Returns
IMPORTANT: SPECIAL OUTLET SALE CONDITIONS FROM NOVEMBER 14 TO 17.
Except for items from the New Collection (Volcana), Bridal collection, shoes and accessories. The amount of the refund for items purchased during the Special Outlet Sale will be made in the form of a voucher with no expiration date.
The way of doing a return is very easy. You have a maximum period of 15 days to send to us the products from the moment you receive the order.
To approve the return, we will check that the garment(s) is (are) in perfect condition, in the original box, without use or traces of use, without washing and with the labels. To make the process easier, enter the same invoice you received in the box.
Spain and Balearic Islands
You have the following three options to make a return:
Option 1 - Request the pickup or deliver to a Correos post office
Cost - 5 €.
Follow the steps of our returns portal, click here https://choatelier.outvio.com/ if you choose to deliver to the Post Office, we recommend you print the label generated by the returns portal or, failing that, carry the shipping label with the shipping number on your mobile in pdf so that the Post Office can print it for you.
Option 2 - Send the articles on your own
Cost - Assumed by the client.
If you choose this option, the expenses and the shipping method are at your own expense. You have to send the products to be returned (we recommend certified or with acknowledgment of receipt) to our warehouse at the following address:
Cho Atelier
Avenida Sanlúcar la Mayor 1, Module 21
41110 Bollullos de la Mitación (Seville)
Shipping at your own expense does not exempt you from complying with the return request period of 15 calendar days from when you receive the order.
Canary Islands
Shipping items on your own
Cost - Assumed by the client
We are working to get the best conditions to make an order from Canary Islands. Meanwhile you can send us the productos on your own.
Please make sure all taxes and duties are covered when you ship your return. We only process those returns that arrive directly at our warehouse, without any type of customs paperwork or payment on our part.
You can send us the products to the following address:
Cho Atelier
Avenida Sanlúcar la Mayor 1 Module 21
ZIP Code 41110
Bollullos de la Mitación (Seville, Spain)
Portugal
You have the following options to make a return:
Option 1 - Request the pickup
Cost - 6 €.
Printer - No
Go to our returns portal by clicking here. Normally the courier will pass within the next 24 working hours, so it is important that you have the package ready when you request the collection. You don't need a printer or a printed label, but do insert the invoice you received inside the box to facilitate the return process. It is important that you contact us if after 24 working hours the collection has not been made, to claim it from the courier company.
From the time the courier picks up the items until they arrive at our warehouse, it usually takes 48/72 working hours if there are no incidents. In the event that the transport company has passed and you do not have the return ready to deliver it, €3 will be charged for each failed collection attempt, destined for the transport company.
With this option, it is not possible for us to schedule a specific pick-up time, in the event that you cannot be at the delivery address within 24 hours of the request, we recommend sending with option 2 (delivery at the Correos), or send it on your own with a transport agency (option 3).
Option 2 - Send the articles on your own
Cost - Assumed by the client.
If you choose this option, the expenses and the shipping method are at your own expense. You have to send the products to be returned (we recommend certified or with acknowledgment of receipt) to our warehouse at the following address:
Cho Atelier
Avenida Sanlúcar la Mayor 1, Module 21
41110 Bollullos de la Mitación (Seville)
Shipping at your own expense does not exempt you from complying with the return request period of 15 calendar days from when you receive the order.
France, Italy and Germany
Shipping items on your own
Cost - Assumed by the client
You can send us the products to the following address:
Cho Atelier
Avenida Sanlúcar la Mayor 1 Module 21
ZIP Code 41110
Bollullos de la Mitación (Seville, Spain)
Rest of Europe
Shipping items on your own
Cost - Assumed by the client
You can send us the products to the following address:
Cho Atelier
Avenida Sanlúcar la Mayor 1 Module 21
ZIP Code 41110
Bollullos de la Mitación (Seville, Spain)
Rest of the world
Shipping items on your own
Cost - Assumed by the client
Please make sure all taxes and duties are covered when you ship your return. We only process those returns that arrive directly at our warehouse, without any type of customs paperwork or payment on our part.
You can send us the products to the following address:
Cho Atelier
Avenida Sanlúcar la Mayor 1 Module 21
ZIP Code 41110
Bollullos de la Mitación (Seville, Spain)
Size changes
*Only for mainland Spain and the Balearic Islands with a maximum period of 7 days to make it since you receive the first order.
We explain how to make size changes:
1) Choose the new size on the web and add it to the cart.
2) Once in the cart, enter the code "cambiodetalla" in the promotional code section, and in this way a discount of 100% of the amount of the item will be applied.
3) Once the code has been applied, place the order as a normal order, choosing the type of shipping you want: normal or express.
VERY IMPORTANT: We will send you the new size and we will pick up the one you have in your possession, so when the courier delivers the new size you will necessarily pick up the one you have at home, remember to have it ready to deliver it, in its original closed box and with the bill inside.