Returns

All our products allow refunds excluding Accessories (which they are manufactured after your order) and Outlet section with final sale. 

The way of doing a return is very easy. You have a maximum period of 14 days to send to us the products from you receive the order. You only need communicate us via email info@choatelier.com

The cost of the shipping is borne for the customer. We give you the option of doing it with our company with Pick & Return Service, the cost of this service is the following:

Europe: Same price that the shipping cost + 7€.  (see shipping cost)

Spain: 6 €

Balearic Islands, and Portugal: 7 €.

In this case, our courier will pick up the products in your address. The service cost will discount of your refund.

The returned products will be in the original state, after checking them we will refund in 24/48 hours.

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CUSTOMER SERVICE

Get help or buy by phone (in English) with the support of our stylist. Monday - Friday from 10:30 am to 1 pm / 5 pm to 20 pm.

+34 854 52 76 76
+34 640 061 348

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